Return Policy

At Gowhiskers, we want you and your furry friends to be completely satisfied with your purchase. That’s why we offer a 100-day return policy if you change your mind. Additionally, if your item arrives damaged or not as described, you are eligible for a refund or replacement with free return shipping.

How to Start a Return:

1. Visit our Contact Page.
2. Select "Return Request" as your reason for inquiry.
3. Provide details about the item(s) you wish to return and the reason.
4. If approved, we will email you a Return Authorization Number (RA#) and return instructions.
5. If your return qualifies for free shipping, we will provide a prepaid return label. Otherwise, return shipping costs are the customer’s responsibility.

We recommend using a tracked shipping method to ensure your return reaches us safely, as we are not responsible for lost or undelivered parcels.

We Do Not Accept Returns for:

• Products returned without an authorized RA#.
• Items that are not in their original condition.
• Items that have been used, washed, or altered.
• Items without original tags or packaging.
• Items damaged due to misuse, improper care, or pet-related wear and tear.

If your return does not meet these conditions, we reserve the right to refuse it and send the item back to you.

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EXCHANGES

At this time, we do not offer direct exchanges. If you need a different item, simply return your original purchase for a refund and place a new order on our website.

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WHERE IS MY REFUND?

Once we receive your return, we will process the refund within two (2) business days to your original payment method.

• Credit/Debit Card: May take up to 5 business days to reflect in your bank account.
• PayPal: May take 7-10 business days to process.
• Store Credit: Issued within 24 hours as a discount code via email.

Refunds are always issued to the original payment method. If multiple payment methods were used, the refund is applied to the card or PayPal first, then to store credit.

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STORE CREDIT

If you choose store credit instead of a refund, we will send it to your original email as a discount code. Store credit never expires and is treated like cash. It cannot be transferred or combined with another account.

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DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, we’ll make it right! Contact us within 30 days of delivery to request a refund or free replacement.

To start the process:

1. Visit our Contact Page.
2. Select "Return Request" as your reason for inquiry.
3. Provide the following details:
   • Your order number
   • Item name
   • A clear photo of the damaged or incorrect item
4. Our Customer Support team will resolve your issue as quickly as possible!

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FAULTY ITEMS

If you receive a faulty item, please contact us within 14 days of delivery so we can assist you.

To start the process:

1. Visit our Contact Page.
2. Select "Return Request" as your reason for inquiry.
3. Provide the following details:
   • Your order number
   • Item name
   • Photos showing the fault as clearly as possible
4. Our team will review your request and provide further instructions.

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